Training: Aggressive Behavior Management (ABM)
in a Healthcare Setting

We provide training and certification (MOAB) to help healthcare professionals manage aggressive behavior in the workplace.

Management of aggressive behavior can be complicated and anxiety inducing, but our course offers techniques to help you calmly and effectively de-escalate threatening situations and keep yourself and others safe. This training course will incorporate classroom knowledge sharing along with the physical aspects of resolving a confrontational situation.

In hospitals, nursing homes, and other healthcare settings, possible sources of violence include patients, visitors, intruders, and even coworkers. Examples include verbal threats or physical attacks by patients, a distraught family member who may be abusive or even become an active shooter, gang violence in the emergency department, a domestic dispute that spills over into the workplace, or coworker bullying.

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Management of Aggressive Behavior Training by K Street

WHAT WILL YOU LEARN?

1. Appropriate, necessary, and reasonable use of force situations
2. Manage aggressive behavior through de-escalation
3. Identify stages of conflict
4. When an assault is imminent
5. Security situational awareness
6. Resolution options

CLASS SCHEDULE

One-Day Class

We have multiple course dates available.

Spots are limited. See class schedules here.

Cost: $325.00

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What Will You Learn at Aggressive Behavior Management Training?

1. Appropriate, necessary, and reasonable use of force situations

In order to properly evaluate and respond to aggressive behavior, it is important to know when specific types of force, including non-physical force, are necessary and justified. Learn what kinds of force are appropriate when, and how to properly use verbal and potentially basic physical force to de-escalate the situation.

2. Manage aggressive behavior through de-escalation

The most important goal of aggressive behavior management in the workplace is to de-escalate the situation. This training teaches you how to catch the signs of a potential conflict before it escalates, as well as methods to manage emotional and physical aggression in a calm, effective manner.

3. Identify stages of conflict

Conflict may escalate from a person showing signs of anxiety to a physical confrontation. Learning to identify the stages of conflict prepares you to keep a situation under control and avoid escalation.

4. When an assault is imminent

Despite your best efforts, a person’s aggressive behavior may escalate to violence. Learn how to recognize when assault is imminent, and how to protect yourself and others.

5. Security situational awareness

Security situational awareness includes awareness of what is happening in your environment, including evaluation of possible threats. This training will help you boost your situational awareness of potentially aggressive or violent behavior in your workplace in order to prevent serious conflict.

6. Resolution options

After you have recognized and begun to successfully manage aggressive behavior, it is important to have methods to bring resolution to the situation. This training provides healthcare workers with techniques to resolve conflicts in a variety of situations.

FAQs About MOAB

What Is Management of Aggressive Behavior (MOAB) Certification?

This course is primarily for healthcare workers in a hospital setting dealing with aggressive patients or family members. Students receive a certificate upon completion of the course.

How Long is A MOAB Certification Good For?

A MOAB certification lasts for 24 months.

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